إضاءة دبي

(AsiaGameHub) –   Golden Whale and Text.com have entered a partnership to combine Golden Whale’s decision intelligence models with Text.com’s unified communications platform, according to the two companies.

As part of the agreement, Golden Whale’s self-improving models— which analyze real-time player behavior data— will feed into Text.com’s multi-channel infrastructure, allowing operators to send messages via live chat, messaging apps, email, and SMS, the companies stated.

Golden Whale noted that the integration is designed to support a closed-loop workflow where prediction, decision-making, and message delivery are connected, shifting operators from campaign-based messaging to agent-led interactions.

Eberhard Dürrschmid, CEO at Golden Whale, said: “Historically, there has been a gap between knowing what action to take and delivering it to players in the right way and at the optimal moment. By collaborating with Text.com, we are closing that gap. Our ML models identify the most relevant next action, and through Text.com’s agentic communication capabilities, that action can be executed instantly and intelligently across the appropriate channel. This enables operators to move toward more responsive, data-driven engagement without increasing operational complexity.”

Emilia Wodyk‑Zalewska, Account Managers Leader at Text, added: “This is just the start of our journey with Golden Whale, and we are excited about the future. By merging behavioral data with our platform, we will turn simple messages into smart, automated conversations. Soon, operators will deliver the right interaction at the perfect time—effortlessly and at any scale.”